Policies, terms and disclosures

Astera Global Services Ltd processes personal data provided through this website, including enquiry-form submissions and business correspondence, in order to respond to enquiries, provide services, and maintain business records.

We collect only the information necessary for these purposes, retain it for as long as required for legitimate business or legal reasons, and do not sell personal data. Where we act on behalf of a client, personal data is processed in accordance with that client's instructions and the applicable service agreement.

You may request access to, correction of, or deletion of your personal data by contacting us using the details on our Contact page.

This website uses only cookies and equivalent technologies necessary for its secure operation and basic performance measurement. Necessary cookies cannot be disabled without affecting site functionality.

If analytics or marketing technologies are introduced in future, this policy will be updated and consent will be requested where required by law. You can control or delete cookies at any time through your browser settings.

The content of this website is provided for general information about the services of Astera Global Services Ltd. It does not constitute an offer, contract, or professional advice, and service descriptions may change without notice.

All text, graphics, logos, and other material on this website are the property of Astera Global Services Ltd or its licensors and may not be reproduced without permission. Use of this website is at your own risk, and to the extent permitted by law we exclude liability for loss arising from reliance on its content.

We apply organisational and technical measures designed to protect client, commercial, and customer information handled in the course of our services, including access controls, confidentiality obligations for personnel, and documented handling procedures.

Where Astera acts as a processor on behalf of a client, processing is limited to the client's documented instructions and the agreed purposes. Sub-processors and service providers are engaged only under appropriate contractual protections.

If you are dissatisfied with any aspect of our service, please contact us using the details on our Contact page, including your name, contact details, and a description of the matter.

We acknowledge complaints promptly, review them internally, and respond with the outcome of our review. Complaints relating to a client's own products or services are escalated to that client in accordance with the agreed escalation procedure.

Astera Global Services Ltd provides general commercial, administrative, marketing, customer-support, operational, and technology-support services. The Company does not provide financial, investment, legal, tax, payment, brokerage, or other regulated professional services unless expressly stated and duly authorised.

The Company does not provide financial or investment advice, arrange or execute financial transactions, offer brokerage services, manage customer investments or portfolios, receive or hold client money, provide payment or money-transmission services, operate a cryptocurrency exchange or wallet, or make regulatory or compliance decisions on behalf of regulated clients.